Privacy Policy

Last updated:June 2025

1. Introduction

Red Volcano Limited (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our Discovery Products and services.

Data Controller: Red Volcano Limited

Company Number: 10130167

Registered Office: Waterloo Buildings, Second Floor Rear, 53 London Road, Southampton, Hampshire, SO15 2AD, United Kingdom

Contact: accounts@redvolcano.uk

2. Information We Collect

2.1 Information You Provide

  • Account registration details (name, email, company information)
  • Billing information (business name, address, tax number)
  • Communication records (support tickets, emails)
  • Subscription preferences and settings

2.2 Information Automatically Collected

  • Usage data and analytics
  • IP addresses and device information
  • Browser type and version
  • Cookies and similar technologies
  • Service performance metrics

2.3 Third-Party Information

  • Business contact information from third-party business data providers
  • Business contact information from publicly accessible sources, including company websites, business directories and professional profiles
  • Company information from public and third-party sources
  • Website technology data from public sources
  • Information provided by customers, suppliers, partners and users
  • Suppression and opt-out information to ensure removed contacts are not re-added

Where business contact, company or website technology information identifies an individual, we treat it as personal data. We do not intentionally collect special category data for this purpose.

3. Legal Basis for Processing

We process your personal data based on:

  • Contract Performance: To provide our services and fulfill our contractual obligations
  • Legitimate Interests: To improve our services, prevent fraud, and conduct business operations
  • Legal Compliance: To meet regulatory and legal requirements
  • Consent: Where specifically obtained for marketing communications

4. How We Use Your Information

  • Service Delivery: Account management, billing, customer support
  • Business Operations: Service improvement, analytics, security
  • Communications: Service updates, billing notices, marketing (with consent)
  • Legal Compliance: Regulatory reporting, dispute resolution
  • Suppression: Recording opt-outs, objections and deletion requests to prevent re-addition from our data sources
  • B2B Marketing: Relevant business-to-business sales and marketing communications, where permitted by law

5. Data Sharing and Disclosure

We may share your data with:

  • Service Providers: Payment processors, hosting providers, analytics services
  • Legal Requirements: Regulatory authorities, law enforcement (when required)
  • Business Transfers: In case of a merger, acquisition, or sale
  • Consent: Other parties with your explicit permission
  • Customers and Authorised Users: Business contact, company and website technology information made available through our services

We do not sell customer account, billing or support data. Business contact, company and website technology information may be made available through our services as described in this Privacy Policy.

6. International Transfers

Some of our service providers may be located outside the UK. We ensure adequate protection through:

  • Adequacy decisions
  • Standard contractual clauses
  • Other appropriate safeguards

7. Data Retention

We will retain any Data you submit for as long as necessary to comply with our financial and legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data (in certain circumstances)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent (where applicable)

To exercise these rights, contact: accounts@redvolcano.uk

9. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential website functionality
  • Analytics and performance monitoring
  • Security and fraud prevention

You can manage cookie preferences through your browser settings.

10. Security Measures

We implement appropriate technical and organizational measures including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

11. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children.

12. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or service notifications.

14. Contact Information

For privacy-related questions or requests:

  • Email: accounts@redvolcano.uk
  • Address: Waterloo Buildings, Second Floor Rear, 53 London Road, Southampton, Hampshire, SO15 2AD, United Kingdom