Collectively all information that you submit to Red Volcano Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Red Volcano Limited, we or us
Red Volcano Limited, a company incorporated in England and Wales with registered number 10130167 whose registered office is at Unit 6D Leylands Business Park, Nobs Crook, Colden Common, Hampshire, SO21 1TH, UK;
User or you
Any third party that accesses the Website and is not either (i) employed by Red Volcano Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Red Volcano Limited and accessing the Website in connection with the provision of such services; and
The website that you are currently using, www.redvolcano.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.
the singular includes the plural and vice versa;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
We may collect the following Data, which includes personal Data, from you:
B. Contact Information such as email addresses and telephone numbers;
C. IP address (automatically collected);
D. Web browser type and version (automatically collected);
E. Operating system (automatically collected);
1. We use Smartlook which tracks usage of the website to assist in our support provision. We have a Data Processing Agreement with Smartlook to protect your data. If you don’t want to be recorded by Smartlook, you can opt-out via https://www.smartlook.com/opt-out/. Please note that if you clear your cookies or use a different browser, you will need to opt-out again.
Our use of Data
For purposes of the Data Protection Act 1998, Red Volcano Limited is the “data controller”.
We will retain any Data you submit for as long as necessary to comply with our financial and legal obligations, resolve disputes, and enforce our agreements.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This excludes our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
To bill and collect money owed to us. This includes sending you emails, invoices, receipts, alerting you to expired credit cards and requesting new billing information. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
To provide customer support.
To support and improve the Services we offer. This includes features and content.
To communicate with you about your account. This includes responses to any potential requests you may make.
To send you informational and promotional content.
To protect the rights and safety of our Customers and third parties, as well as our own.
To meet legal requirements, such as complying with court orders and valid subpoenas.
To provide information to representatives and advisors, such as solicitors and accountants, to help us comply with legal, accounting, or security requirements.
To prosecute and defend a court, arbitration, or similar proceeding.
If you decide at any time that you no longer wish to receive such communications, please contact us at email@example.com to remove your information from our database.
Third party websites and services
Red Volcano Limited may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
Links to other websites
Changes of business ownership and control
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
Use of Data for direct marketing purposes; and sharing Data with third parties.
Functionality of the Website
To use all features and functions available on the Website, you may be required to submit certain Data.
Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by Red Volcano Limited (where such Data is held).
Data security is of great importance to Red Volcano Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Red Volcano Limited by email at firstname.lastname@example.org