Summary:
On June 16th, 2023, Red Volcano became aware of a data breach in which an unauthorized individual accessed a section of their database and exported some data.
The data that was taken does not include any personally identifiable information or sensitive data such as passwords or payment information. The compromised data primarily relates to Red Volcano’s email address verification process, which involves a queue of publicly available email addresses for verification processing. Some other publicly available data that had been crawled was also part of the dumped database.
Red Volcano promptly contacted the ICO (Information Commissioner’s Office), the government body responsible for data breach oversight in the UK, and confirmed during a telephone consultation that no personally identifiable data was leaked. Immediate steps have been taken to enhance security measures and address any potential vulnerabilities. Red Volcano assures users that all their data is held with encrypted passwords and that payment information is handled by Stripe. Thorough examination of logs indicates no evidence of any other data breach.
FAQ:
- What happened? On June 16th, 2023, Red Volcano discovered a data breach in which an unauthorized person gained access to a section of their database and exported data. The compromised data primarily involves the email address verification process, as well as some publicly available data that had been crawled.
- What kind of data was affected? The data that was taken does not include any personally identifiable information or sensitive data such as passwords or payment information. It primarily consists of email addresses queued for verification and some publicly available data.
- What measures have been taken to address the breach? Upon learning about the breach, Red Volcano immediately contacted the ICO, the UK government body responsible for data breaches. Following a consultation with the ICO, it was confirmed that no personally identifiable or non-business data was leaked. Red Volcano has also implemented additional security measures to strengthen their system and eliminate potential security vulnerabilities.
- Is my personal information at risk? No, your personal information, including personally identifiable information, passwords, and payment information, remains secure. The data breach primarily involved email addresses in the verification queue and publicly available data.
- What should I do if I have further concerns? If you have any additional concerns or questions regarding the data breach, please feel free to email us on support@redvolcano.zendesk.com . We are committed to addressing any concerns you may have and providing the necessary assistance.
- Has Red Volcano experienced any other data breaches? Upon thorough examination of their logs, Red Volcano has found no evidence of any other data breaches. They are confident that the breach in question was isolated and have taken steps to enhance their security measures. User data, including encrypted passwords, remains protected. Payment information is securely handled by Stripe.
